Terms and Conditions - COI Total Interiors
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01480 869001
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Call Us: 01480 869001
Visit our Showroom

Terms and Conditions of Sale


In these terms and conditions of trading “COI”, "We" or "The Seller" means COI Total Interiors Limited. “The Customer” means the customer to whom COI agrees to supply goods. “Goods mean any items supplied by COI to the customer. These terms of conditions shall apply to all contracts entered into between COI and the customer unless agreed to the contrary in writing by an authorised officer of COI. Unless otherwise agreed in writing by COI (the supplier) these conditions which supersede any earlier sets of conditions appearing in the supplier’s catalogues or elsewhere shall override any terms or conditions stipulated incorporated or referred to by the buyer whether in the order or in any negotiations and all guarantees warranties or conditions.

GDPR Compliance Statement

The Seller respects and complies with the EU General Data Protection Regulations (GDPR). Some of the key ways we comply with these regulations are:

  • We (The Seller) explain what you’re consenting to clearly and without ‘legalese’, and ask that you explicitly consent to contact from us.
  • In the event of a breach we (The Seller) will notify affected users within 72 hours of first having become aware of the breach.
  • Buyer' can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, we shall provide a copy of the personal data, free of charge, in an electronic format.
  • Once we (The Seller) have compared your (the Customer') rights to "the public interest in the availability of the data", we may delete your personal data where you have requested this.
  • We (The Seller) allow you to receive the personal data concerning you, which we will provide in a 'commonly used and machine readable format' and you have the right to transmit that data to another ‘controller’.
  • We (The Seller) implement appropriate technical and organisational measures, in an effective way, in order to meet the requirements of this Regulation and protect the rights of data subjects'. We (The Seller) hold and process only the data absolutely necessary for the completion of our duties (data minimisation), as well as limiting the access to personal data to those needing to act out the processing.


All orders are subject to the availability of the goods and to written acceptance by COI. Any prior indications by COI by telephone, facsimile, E-mail or verbally shall be provisional only. COI shall not be liable for the unavailability of any goods whether for delivery or collection.


Every endeavour will be made to maintain prices quoted, but as such prices and taxes are subject to variation without notice. COI reserves the right to pass on to the customer any increases or decreases in the cost of providing goods that occur between the date of quotation and delivery. All goods will be invoiced and payment will become due at the prices and taxes prevailing at time of delivery.


The customer recognizes that COI is only a distributor of the goods. Although COI will try to notify the customer of any variations in specification of which is aware the customer accepts that COI cannot be accountable for the consequences of any such variations made by the manufacturer or any shortage of supplies. Any non-standard/bespoke items will be ordered via the quote taking the customers’ order number as confirmation and acceptance, these items cannot be cancelled once ordered.


COI Limited shall be entitled, by written notice to the customer, to cancel any contract if it is prevented from or hindered in performing the same by any cause beyond its reasonable control, including (but not limited to) industrial action, war, fire, or prohibition or enactment of any kind without incurring any liability for any loss or damage whatsoever resulting there from.


We will use our best endeavours to deliver promptly, but shall be under no liability for delay in estimated delivery times or failure from any cause, nor for any loss or damage arising therefrom. COI reserves the right to make part deliveries as well as part invoicing in this instance. Any request by the customer for COI to delay or split delivery may result in a stockholding charge and any additional costs incurred by COI being debited to the customer. The customer must check the goods before use or resale within 24 hours. All deliveries, unless by prior arrangement, are subject to a delivery charge, 5% of the order value under £1000 and 3% of order value over £1000. All parking restrictions/information must be advised prior to delivery, preferably on ordering. Any parking enforcements received as a result of information not being divulged prior to delivery will be charged back to the customer. It is the customers’ responsibility to check the goods on delivery, any damage must be reported within 24 hours of delivery and / or installation. Any goods delivered but not installed will be marked on the delivery note paperwork, installation is offered at point of delivery however, a return visit post-delivery to reinstall will be chargeable. POA COI are not in any way responsible for the connection, plugging in and checking of mains Electrical circuits or Data circuits if cable management has been supplied/installed. COI Staff are not expected to work outside their allocated hours unless it is by prior arrangement.


Please note that at time of delivery of goods to customer the responsibility of goods being covered by the appropriate insurance transfers to the customer.


All products sold by COI will remain the property of COI until the date upon which the invoice has been paid in full. If the customer is an approved account holder invoices are payable within 30 days of date of invoice. With any project works COI reserve the right to request stage payments before works commence. If the customer fails to make payment as provided above COI shall have the right to charge interest on overdue accounts at the rate of 2% per month until payment is received.


to the goods shall in no case pass from COI until the full payment has been received. If a cheque is tendered by the customer it shall not be treated as payment until it has been cleared by COI bank.


Must be made in writing and could be subject to charges dependant on how far the processing procedure has progressed. The intention of such charges would be to cover any costs reasonably incurred by the Company as a result of the amendment or cancellation.


Goods are to be checked on installation and any damages notified by email within 24 hours of delivery. Damaged items will be returned and credited until a suitable replacement is available and will be invoiced, the goods can then be retained by the customer for use during this period if they so require. (we may ask for photographical evidence of damaged items to help with replacements). If any items can only be returned they must be in their original packaging and not installed (built), with the exception of bespoke / nonstandard items, which are not returnable. All goods will carry a restocking charge which is POA, unless by prior arrangement. Goods cannot be returned if they have been manufactured specially for your order.


We cannot accept responsibility for damage occurring to goods in transit unless reported to us in writing within 24 hours from receipt of delivery. All shortages need to be reported within 24 hours and delivery notes must be signed with reference to any damage or shortage.


These conditions and any contract following thereon shall be governed by and constructed in accordance with the laws of England and Wales.


If the customer ceases to pay his debts in the original course of business or cannot pay his debits as they become due or being a company is deemed unable to pay its debts or has a winding up petition issued against it, or being a pension becomes bankrupt, the Company without prejudice to other remedies shall:-

1. Have the right not to proceed further on contracts or any other work for the Customer.
2. Have retention of title on all Goods in the Customer’s possession not paid in full.

Combined Office is CHAS Accredited Contractor COI - Constructionline COI is ISO:9001 Accredited
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